Last updated: 8 October 2026
These Terms & Conditions govern your use of the website operated by Pro Gas Heating and Plumbing Services LTD and the provision of our heating, boiler and plumbing services.
By using our website, submitting an enquiry, requesting a quotation, or engaging our services, you agree to these Terms & Conditions.
Business: Pro Gas Heating and Plumbing Services LTD
Telephone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
Pro Gas Heating and Plumbing Services LTD provides heating, boiler and plumbing services to customers in Nottingham and surrounding areas.
Our services may include, depending on your requirements:
The availability of particular services may depend on your location, the nature of the work and the qualifications or equipment required.
You may use our website for lawful purposes and to obtain information about our services or contact us.
You must not:
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, website content is provided for general information and may change without notice.
Information about services, availability, prices, specifications and other details should not be treated as a binding offer unless expressly confirmed by us.
Images displayed on the website may be for illustrative purposes and may not represent the exact equipment, materials or completed work provided to a particular customer.
Submitting an enquiry through our website, email or telephone does not automatically create a contract between you and Pro Gas Heating and Plumbing Services LTD.
Where appropriate, we may provide a quotation based on the information available to us.
A quotation may be subject to:
A quotation is not a guarantee that additional work will not be required.
Where circumstances differ from those originally described or inspected, we may need to revise the quotation before carrying out additional work.
Unless expressly stated otherwise, prices provided by us relate only to the work and materials specifically described in the quotation or agreement.
Additional charges may apply where additional work becomes necessary.
For example, additional work may be required because of:
Where reasonably practicable, we will explain additional work and any associated costs before proceeding.
Customers are responsible for providing reasonable access to the property at the agreed appointment time.
If we cannot access the property, or if conditions prevent us from safely carrying out the work, the appointment may need to be rearranged.
Where an appointment needs to be changed, we will make reasonable efforts to communicate with the customer and arrange another suitable time.
Customers are responsible for providing accurate information about the property and the services required.
You must inform us of any known issues that may affect the work, including where relevant:
You must also ensure that we have reasonable access to the areas where work is required.
We reserve the right to stop or refuse work where we reasonably believe that carrying out the work would be unsafe or unlawful.
This may include situations involving:
Where appropriate, we may recommend that additional work or specialist assistance is obtained before the requested work can continue.
Gas-related work will only be undertaken where appropriately qualified and authorised personnel are available to carry out the work.
Where applicable, gas work will be carried out in accordance with relevant UK legislation, regulations and industry requirements.
Customers must not interfere with, alter or attempt to repair gas appliances or heating installations after work has been completed where doing so could affect their safety or operation.
Where we supply materials, components, boilers, heating equipment or other products as part of our services, the specific products may be identified in the quotation or invoice.
Equivalent or alternative products may sometimes be used where the originally specified product is unavailable, subject to suitability and, where appropriate, customer approval.
Manufacturer warranties may apply to supplied equipment. Such warranties are subject to the manufacturer’s own terms and conditions.
We will use reasonable care and skill when carrying out our services.
The nature and duration of work can vary depending on the property, existing installation, materials, access and other circumstances.
Completion dates or estimated durations provided to customers are estimates unless expressly agreed otherwise.
Where additional problems are discovered during the work, completion may take longer than initially anticipated.
Payment terms will be communicated to the customer before or during the provision of services, as applicable.
Unless otherwise agreed, invoices are payable according to the payment terms stated on the invoice.
Where a deposit or advance payment is required, this will be communicated before the relevant work is undertaken.
We reserve the right to suspend further work where an undisputed invoice remains unpaid.
If you need to cancel or rearrange an appointment, please contact us as soon as reasonably possible.
Where work has already been ordered, materials purchased, or services specifically arranged for your project, charges may apply where permitted by law and where these have been communicated to you.
Nothing in this section affects any statutory cancellation rights you may have under applicable UK consumer law.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights that you have under applicable UK consumer protection legislation.
Where you are a consumer, our services will be provided with the rights and protections required by applicable law.
If you believe that work has not been carried out to the required standard, please contact us promptly so that we have an opportunity to investigate and, where appropriate, put the issue right.
Where we provide a workmanship guarantee, its duration and terms will be communicated to you in writing.
Manufacturer warranties for equipment and products are separate from any workmanship guarantee provided by us.
A guarantee may not cover damage or faults caused by:
The exact terms applicable to your work will depend on the quotation, invoice, guarantee documentation and applicable law.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable UK law.
Subject to this, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
We are not responsible for defects or problems that existed before we carried out our work unless those defects were caused or worsened by our negligence or breach of contract.
Nothing in these Terms & Conditions affects your statutory consumer rights.
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
Such circumstances may include:
Where such circumstances occur, we will make reasonable efforts to minimise any resulting disruption.
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements and other materials, is owned by or licensed to Pro Gas Heating and Plumbing Services LTD.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, republish or commercially exploit website content without our prior written permission.
Our website may contain links to third-party websites.
These links are provided for convenience and do not mean that we endorse or control those websites.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Our collection and use of personal information is explained in our Privacy Policy.
By contacting us or using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable UK data protection law.
If you are unhappy with our services, please contact us as soon as possible.
We will review your complaint and, where appropriate, investigate the circumstances and attempt to resolve the issue fairly.
You can contact us using:
Pro Gas Heating and Plumbing Services LTD
Telephone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
We encourage customers to give us the opportunity to resolve complaints before taking further action.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions or our services will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers under applicable law.
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page with the updated “Last updated” date.
Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions where applicable.
If you have any questions regarding these Terms & Conditions, please contact us:
Pro Gas Heating and Plumbing Services LTD
Phone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
Website: progasheatingandplumbingservicesltd.com
