Last updated: 8 October 2026
Pro Gas Heating and Plumbing Services LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, or use our heating and plumbing services.
Business: Pro Gas Heating and Plumbing Services LTD
Telephone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
Website: progasheatingandplumbingservicesltd.com
Depending on how you interact with us, we may collect the following information:
When you contact us, request a quotation, arrange a service or otherwise communicate with us, we may collect:
We only ask for information that is reasonably necessary to respond to your enquiry, provide our services, arrange appointments, prepare quotations or manage our business relationship with you.
When you visit our website, certain technical information may be collected automatically by the website or its hosting and security services. This may include information such as:
The exact information collected depends on the technologies and services operating on our website.
We may use your personal information to:
We will not use your personal information for purposes that are incompatible with the reasons explained in this Privacy Policy unless we are required or permitted to do so by law.
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:
We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, we may need your name, contact details and property address to arrange and provide a heating or plumbing service.
We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
This may include managing customer enquiries, maintaining business records, improving our services and protecting the security of our website and systems.
We may process your information where this is necessary to comply with a legal or regulatory obligation.
Where required, we may rely on your consent to process your personal information for a particular purpose. Where processing is based on consent, you may withdraw your consent at any time.
The ICO recommends that businesses explain their lawful basis for each relevant processing activity in their privacy information. ICO
We do not sell or rent your personal information.
We may share personal information where reasonably necessary with:
Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and only for authorised purposes.
We take reasonable technical and organisational measures to protect your personal information against:
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
The length of time we retain information will depend on the type of information and the reason we collected it.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
The ICO specifically expects privacy information to explain how long personal information is retained or the criteria used to determine the retention period. ICO
Our website may use cookies and similar technologies to ensure that the website functions properly, improve website performance, maintain security and, where applicable, understand how visitors use the website.
Some cookies may be strictly necessary for the operation of the website. Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.
You can control or restrict cookies through your browser settings and, where provided, through our website’s cookie consent mechanism.
The specific cookies used by the website may change from time to time. We recommend that this Privacy Policy and any separate Cookie Policy are reviewed whenever new website technologies or third-party services are introduced.
The ICO states that visitors should be informed about cookies and that non-essential cookies generally require user agreement before being used. ICO
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites operated by third parties. If you visit another website through a link on our website, we recommend that you review that website’s privacy policy before providing personal information.
Under applicable UK data protection law, you may have rights in relation to your personal information, including:
These rights are subject to certain conditions and exemptions under applicable data protection legislation.
If you would like to exercise any of your rights, please contact us using the details provided below.
The ICO confirms that individuals have rights concerning access, correction, deletion, restriction, objection and portability, subject to the applicable conditions. ICO
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we use your personal information, please contact:
Pro Gas Heating and Plumbing Services LTD
Telephone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
Please provide enough information for us to understand your request and, where necessary, verify your identity.
We take privacy concerns seriously and encourage you to contact us first so that we have an opportunity to address your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
The ICO is the UK’s independent supervisory authority for data protection.
You can find information about making a data protection complaint on the ICO’s website. ICO
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.
Any updated version will be published on this page with the revised “Last updated” date.
We recommend checking this page periodically for the latest information about our privacy practices.
If you have any questions about this Privacy Policy or how Pro Gas Heating and Plumbing Services LTD handles personal information, please contact us:
Pro Gas Heating and Plumbing Services LTD
Phone: +44 7503 726428
Email: info@progasheatingandplumbingservicesltd.com
